SUPPORT

VTrak for Mac x10, x30, VTrak A-Class and Vess R Pro Series Warranty Policy

Thank you for choosing Promise Technology. The following information is a summary of the product warranty and support options available to you. The full, actual warranty, including limitations, is stated in the "Warranty" Section of the Product Manual. Please review that Section for a complete understanding of the available warranty. This information is only applicable to purchasers of the Promise products mentioned: VTrak for Mac x10, x30, Vtrak A-Class and Vess R Pro Series.
 

Limited Warranty

Promise Technology, Inc. ("Promise") provides a three (3) year warranty from the date of delivery to the original end user as follows:

  • a) the product will conform to Promise specifications. 
  • b) the product will be free from defects in material and workmanship under normal use and service.

This warranty: 

  • a) applies only to products which are new and in cartons on the date of purchase;
  • b) is not transferable;
  • c) is valid only when accompanied by a copy of the original purchase invoice.

Please read the Warranty section of the respective Product Manual for further details and limitations.

 

Technical Support

Promise offers 24/7 Phone Support, English only:  1.800.888.0245 or 1.408.228.1500

Web support: https://support.promise.com

Please be sure to register your product at PROMISE eSupport
You may refer to our best practices guide

The information below is required for troubleshooting. Please register this information or have it readily available at the time of your support call

 

Warranty Advance Replacement Parts

Upon confirmation of a hardware failure, Promise will provide an advance replacement part. After an RMA is issued, replacement parts are shipped via 3-day ground within the US and 2 to 5 business days International. Expedited freight is available for an additional charge.

 

Limitations

RMAs issued before 12:00 noon PST M-F can be shipped out on same day.
RMAs issued after 12:00 noon PST M-F ship out the next business day.

 

Returns

A prepaid return waybill will be sent to you via email. Please print and attach the waybill to the shipping carton containing the returned part and return it as soon as possible.
** applies only to VTrak for Mac x10, x30, Vtrak A-Class and Vess R Pro Series.

Additional Service Plus Contract customers click here

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