Frequently Asked Questions
Terms and Conditions
* Customers outside the four-hour support regions will receive Next Business Day (NBD) onsite support
** Components shipped in the VTrak factory package; Apple authorized products include fully integrated and tested drive modules. PROMISE Channel products are distributed without hard drives therefore ServicePlus only covers the mechanical drive tray and mux boards that are used with SATA drives.
***ServicePlus is available for VTrak models with Apple part numbers in US, Canada and EMEA.Currently there is no ServicePlus coverage in EMEA for VTrak models designed for Windows and Linux and sold through PROMISE authorized channels.
If you have already registered your product and only need to register the associated service contract, please call the contact numbers below. PROMISE Customer Support Staff will validate your contract for you. You can also open a Support Case at
PROMISE eSupport Center. Please have the contract and VTrak unit serial numbers available.