SUPPORT

SANLink Warranty Policy

Thank you for choosing Promise Technology. The following information is a summary of the product warranty and support options available to you.

Limited Warranty

Promise Technology, Inc. ("Promise") provides a three (3) year warranty from the date of delivery to the original end user as follows:

  • a) the product will conform to Promise specifications.
  • b) the product will be free from defects in material and workmanship under normal use and service.

This warranty:

  • a) applies only to products which are new and in cartons on the date of purchase;
  • b) is not transferable;
  • c) is valid only when accompanied by a copy of the original purchase invoice.

 

Techincal Support

Promise offers local Phone Support for SANLink during normal business hours :
For telephone support and business hours click here
Web support: https://support.promise.com

Please be sure to register your product at   PROMISE eSupport
The information below is required for troubleshooting. Please register this information or have it readily available at the time of your support call

  • TLA number—Located on the outside of the box or on label underneath the SANLink device
  • Serial number—Located on label toward rear of Pegasus chassis


RMA Methods

1. Cross Ship

For this method, Credit card information is required for security purposes. The replacement item is first sent to you (customer). Thirty (30) days, from the day of shipment, are allotted for returning the defective unit. If the defective part is not returned within the allotted 30days, your credit card will be charged the MSRP of the replacement part(s) shipped.

2. Return and Replace

Credit card information is not needed for this method. Once your request for an RMA is approved, an RMA number will be emailed to you along with specific shipping instructions.
Product(s) must be returned in its original packaging (inner and outer box). If you do not have the original packaging contents please contact Promise Technical Support. All RMA are shipped standard ground to your location

 

What is covered and not covered for RMA Repair with your SAN link Product?

CoveredNot Covered (Items sold separately)

  • SAN link Unit
  • SAN link Power Supply Adapter
  • Thunderbolt™ technology cable
  • SFP transceiver
  • Fiber Channel Cables
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