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Extended Warranty Supported Models

 

VTrak Series | Vess A-Series | Vess R3000 Series | Promise Phone and Web Technical Support

 

VTrak Series Extended Warranty

 Ordering Part Number

Product Description

EW2VTE

2-year Extended Warranty for VTrak E-Class RAID Subsystem

EW2VTJ

2-year Extended Warranty for VTrak Series Expansion Chassis Subsystem

KYHD3Y

Keep Your Drive Disposal Option (per chassis)

VTXSVCSP3AVU

3-year PROMISE Service PLUS (PSP) for x30/x5000/A-Class/NAS GW - Uplift 4 Hour Response (North America)

VTXSVEW2BVH

2-year extended warranty with next business day on-site response time for PROMISE ServicePlus for a total of 5 years of coverage for VTrak x5000, Ex30, VTrak A-Class and NAS GW Series RAID subsystems shipped w/PROMISE hard drives

VTXSVJW2BVH

2-year extended warranty with next business day on-site response time for PROMISE ServicePlus for a total of 5 years of coverage for VTrak Jx10/ Jx30/Jx5000 Series shipped w/PROMISE hard drives

VTXSVCEW2AVU

2-year extended warranty PLUS uplift to 4-Hour on-site response time for PROMISE ServicePlus for an additional 2-years for a total of 5 years of coverage for VTrak x5000/Ex30/Jx30/VTrak A-Class & NAS GW Series

 

Vess A-Series Extended Warranty

 Ordering Part Number

Product Description

VA2KSE2YRAZ

2 Year Ext Extends 24x7 Support for USA.Canada for Vess A Series with Drives

VA2KEW2YRAZ

2 Year Ext Warranty.Extends standard warranty by 2YRS USA.Canada for Vess A Series w/Drives

 

Vess R3000 Series Extended Warranty

 Ordering Part Number

Product Description

VR3KEX2Y

2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess R3600 w/o drives (Chassis Only)

VR3KEX2YHD

2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess R3600 with drives 

VJ3KEX2Y

2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess J3600 w/o drives (Chassis Only)

VJ3KEX2YHD

2-Year Ext Warranty.Extends standard warranty by 2YRS for Vess J3600 with drives 

VR3KSPS3Y1

3-year PROMISE ServicePlus-NBD and 24x7 phone & web Support Service for Vess R3000 Series RAID Head with and w/out Drives. Non business hour phone support in English

VJ3KSPS3Y1

3-year PROMISE ServicePlus-NBD and 24x7 phone & web Support Service for Vess J3000 Series JBOD with and w/out Drives.  Non business hour phone support in English

VR3KSPS3Y2

3 Year PROMISE ServicePlus-NBD Service for Vess R3000 Series RAID Head with & w/out Drives

VJ3KSPS3Y2

3-year PROMISE ServicePlus-NBD Service for Vess J3000 Series JBOD with & w/out Drives

VR3KSPS2Y1

2 Year PROMISE ServicePlus-NBD Service for Vess R3000 Series RAID Head with & w/out Drives

VJ3KSPS2Y1

2-year PROMISE ServicePlus-NBD Service for Vess J3000 Series JBOD with & w/out Drives

 

Promise Phone and Web Technical Support
(after out of warranty)

 Ordering Part Number

Product Description

PW24x7S6M

Phone & Web support (no parts replacement) 24x7 for 6 months

PW24x7S1Y

Phone & Web support (no parts replacement) 24x7 for 1 year

PW8x5S6M

Phone & Web support (no parts replacement) 9-5 M-F for 6 months

PW8x5S1Y

Phone & Web support (no parts replacement) 9-5 M-F for 1 year

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