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Standard Warranty Policy

PROMISE is proud to offer the best technical support in the industry backing our outstanding hardware replacement service included with our enterprise and prosumer products. 

PROMISE Technology, Inc. (“PROMISE”) warrants that enterprise products for a period of three (3) years and prosumer products for a period of two (2) years, from the time of the delivery of the product to the original end user:

This warranty shall cover:

  • all components, except for the battery;
  • the battery for a period of one (1) year;
  • will conform to PROMISE’s specifications;
  • will be free from defects in material and workmanship under normal use and service.

This warranty:

  • applies only to products which are new and in cartons on the date of purchase;
  • is not transferable;
  • is valid only on hardware components;
  • is not valid on spare parts.

This warranty shall not apply to defects resulting from:

  • improper or inadequate maintenance, or unauthorized modification(s), performed by the end user;
  • operation outside the environmental specifications for the product;
  • accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance by anyone other than a PROMISE or a PROMISE-authorized service center.



Disclaimer of other warranties

This warranty covers only hardware parts, and excludes coverage on software items. PROMISE makes no warranties or representations to provide other supports including Software upgrade, bug fix, security patches and new compatibility list.

Except as expressly set forth above, PROMISE DISCLAIMS any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise. PROMISE makes no warranty or representation concerning the suitability of any product for use with any other item. You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used.

PROMISE DOES NOT WARRANT that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

No other document, statement or representation may be relied on to vary the terms of this limited warranty.

PROMISE shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether PROMISE has been advised of the possibility of such damages. PROMISE is not an insurer. If you desire insurance against such damage, you must obtain insurance from another party.


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