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Extended Warranty Policy

The PROMISE Extended Warranty program offers you the same high quality of service and support as the Standard Limited Warranty but for an Extended Contract period. The PROMISE Technical Support Team is available to help troubleshoot any issues that you may encounter, and RMA replacement parts are available for an additional 2 years. For detailed warranted coverage, please refer to Standard Limited Warranty in the Product Manual.

The Extended Warranty may be purchased within the first 6 months of product purchase date but coverage under the extended warranty will terminate 60 months from the original invoice date for the initial hardware purchase. After 60 months from the original invoice date, all product warranties are considered null and void. Extended Warranty will no longer be offered on Promise EOL products.

How to get and activate Promise extended warranty:

Step 1
Purchasing the PROMISE Extended Warranty is easy, it can be purchased within the first 6 months of Promise subsystem are sold. We recommend purchasing the extension at the time of initial purchase to avoid any interruption of the warranty coverage.

Step 2
Once receiving the extended warranty contract number. You must register this contract and the storage unit to which it applies to activate coverage. Contract registration and product registration are two separate actions. But you can do them online at the same time to avoid a delay when you call for service. Create an account with us at to activate the extended coverage.

If you have any questions about the program or need any assistance at any time, please feel free to call us at +1 (408) 645-3469 or visit us on the web at

Terms and conditions

The Extended Warranty contract cannot be cancelled

  • after any warranty services have been provided beyond the standard warranty period or
  • after 30 days from expiration of the standard warranty period

Upon valid cancellation of the Extended Warranty, Customer will receive a full refund of the Extended Warranty price minus an administrative cancellation fee.

Cancellation may be effected only by sending written notice to Promise support team at Notice of cancellation must be accompanied by a copy of the proof of purchase of the Extended Warranty and Extended Warranty contract number.

Notice of cancellation must be accompanied by a copy of the proof of purchase of the Extended Warranty.

Customer may transfer this Extended Warranty Contract only upon sale of the unit to another user, by sending written notice of the transfer to Promise support team at

Written notice of transfer must include the Extended Warranty contract number, proof of purchase of the Extended Warranty program, the name, address, telephone number and email address of the transferee, and the serial number of the covered unit.

The Extended Warranty contract is applicable only to the registered unit serial number or a replacement unit authorized by Promise and is not transferable to any other unit.


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