NVMe SSD Warranty Statement

1. Scope of Application

The NVMe SSDs included in the Pegasus system are consumer-grade storage devices, designed for general data access and performance acceleration purposes. They are not intended for enterprise-grade or high-endurance storage applications.

This warranty statement applies only to the NVMe SSDs included in Pegasus system and does not affect the overall system warranty of the Pegasus system.

2. Warranty Period

The warranty for NVMe SSDs is valid for whichever occurs first:

• 3 years from the product shipment date
• When the SSD reaches its manufacturer-rated endurance limit (TBW / Wear Level)

3. Warranty Coverage

Under normal usage conditions, PROMISE will provide repair or replacement if the NVMe SSD experiences the following due to manufacturing defects or material faults:

• SSD is not recognized by the system
• SSD is unable to perform normal read/write operations
• Functional failure not caused by human or external factors

4. Exclusions

The following are not covered under the NVMe SSD warranty:

• SSDs that have reached or exceeded the manufacturer-rated endurance (TBW / Wear Level)
• Performance degradation or failure due to high-frequency or sustained write workloads, including but not limited to:
  • Continuous video recording or streaming
  • Databases, logs, cache, or other write-intensive applications
  • Cryptocurrency mining or similar high-write operations
• Use beyond the design purpose of the SSD
• Incorrect firmware, OS, or application settings
• Physical damage, misuse, or unauthorized disassembly/modification
• Data loss or corruption

5. Data Responsibility Statement

PROMISE is not responsible for any data loss, corruption, or indirect damages resulting from NVMe SSD failures.

Users are responsible for implementing their own data backup and protection mechanisms.

6. High-write or mission-critical workloads Recommendation

While Pegasus system can be used in professional and business environments, its consumer-grade NVMe SSDs are not recommended for high-write or mission-critical workloads.

For customers requiring higher endurance, sustained write operations, or enterprise-level applications, PROMISE recommends:

• Enterprise-grade NVMe SSDs

Technical Support

PROMISE offers local phone support for Pegasus during normal business hours.

For telephone support and business hours click here. Web support: https://support.promise.com.

Please be sure to register your product at PROMISE eSupport. The information below is required for troubleshooting. Please register this information or have it readily available at the time of your support call.

• TLA number—Located on the outside of the box or on label toward rear of Pegasus chassis
• Serial number—Located on label toward rear of Pegasus chassis
• Service Report, if accessible. Please refer PROMISE knowledge base for instruction to acquire Service Report.

Your Responsibilities

You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product.

Disclaimer of Other Warranties

This warranty covers only parts and labor, and excludes coverage on software items as expressly set above.

Except as expressly set forth above, PROMISE disclaims any warranties, expressed or implied, by statute or otherwise, regarding the product, including, without limitation, any warranties for fitness for any purpose, quality, merchantability, non-infringement, or otherwise. PROMISE makes no warranty or representation concerning the suitability of any product for use with any other item. You assume full responsibility for selecting products and for ensuring that the products selected are compatible and appropriate for use with other goods with which they will be used.

PROMISE does not warrant that any product is free from errors or that it will interface without problems with your computer system. It is your responsibility to back up or otherwise save important data before installing any product and continue to back up your important data regularly.

No other document, statement or representation may be relied on to vary the terms of this limited warranty. PROMISE’s sole responsibility with respect to any product is to do one of the following:

• replace the product with a conforming unit of the same or superior product
• repair the product.

PROMISE shall not be liable for the cost of procuring substitute goods, services, lost profits, unrealized savings, equipment damage, filesystem damage or corruption, costs of recovering, reprogramming, or reproducing of programs or data stored in or used with the products, or for any other general, special, consequential, indirect, incidental, or punitive damages, whether in contract, tort, or otherwise, notwithstanding the failure of the essential purpose of the foregoing remedy and regardless of whether PROMISE has been advised of the possibility of such damages. PROMISE is not an insurer. If you desire insurance against such damage, you must obtain insurance from another party.

Some states do not allow the exclusion or limitation of incidental or consequential damages for consumer products, so the above limitation may not apply to you.

RMA Methods

PROMISE standard warranty will provide “Return and Replace” RMA. “Cross Ship” option is available for many regions. Please submit your RMA request at https://support.promise.com or contact PROMISE Support team for information.

1. Cross Ship

For this method, credit card information is required for security purposes. The replacement item is first sent to you (customer). Thirty (30) days, from the day of shipment, are allotted for returning the defective unit. If the defective part is not returned within the allotted 30 days, your credit card will be charged the MSRP of the replacement part(s) shipped.

2. Return and Replace

Credit card information is not needed for this method. Once your request for an RMA is approved, an RMA number will be emailed to you along with specific shipping instructions. The replacement item will be sent to you (customer) after we receive the defective unit.

Product(s) must be returned in its original packaging (inner and outer box). If you do not have the original packaging contents please contact PROMISE Technical Support. All RMA are shipped standard ground to your location.