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VTrak and Vess Series Standard Limited Warranty Policy

VTrak and Vess Series Standard Limited Warranty Policy

PROMISE Technology, Inc provides a 3 year warranty for most Promise products. Please see the product manual for actual warranty coverage. Invoice, showing the date of purchase may be required when submitting the RMA.

PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user:

  • a) all components, except the cache backup battery, for a period of three (3) years;
  • b) the cache backup battery, for a period of one (1) year;
  • c) will conform to PROMISE’s specifications;
  • d) will be free from defects in material and workmanship under normal use and service.

This warranty:

  • a) applies only to products which are new and in cartons on the date of purchase;
  • b) is not transferable;
  • c) is valid only when accompanied by a copy of the original purchase invoice.
  • d) Is not valid on spare parts.

This warranty shall not apply to defects resulting from:

  • a) improper or inadequate maintenance, or unauthorized modification(s), performed by the end user;
  • b) operation outside the environmental specifications for the product;
  • c) accident, misuse, negligence, misapplication, abuse, natural or personal disaster, or maintenance by anyone other than a PROMISE or a PROMISE-authorized service center.

Your Responsibilities

You are responsible for determining whether the product is appropriate for your use and will interface with your equipment without malfunction or damage. You are also responsible for backing up your data before installing any product and for regularly backing up your data after installing the product. PROMISE is not liable for any damage to equipment or data loss resulting from the use of any product.

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