Promise EOSL Information, indicates that all support, including both standard and extended, will no longer be offered by Promise. Promise EOSL, means that the specific products have reached the end of its useful lifespan and Promise is no longer to provide support including hardware, software, bug fix and security patches. Promise will recommend doing the product refresh to the latest generation of Promise products.

This EOSL page displays the service life of Promise products. Our commitment ensures a minimum service life of 5 years from the last distribution of the product for sale, with the exception of technologically-obsolete products. Nevertheless, if there are no restrictions imposed by the operating system and hardware, we may offer sustained drivers. Drivers and the Utility are backwards compatible.

Additional support is available in the Promise Knowledge Base. https://kb.promise.com/
And the support portal. https://support.promise.com/ (For EOL products, there will be a support charge from the support portal)

*If the product is still under validated extended warranty, Promise will provide hardware repair or replacement service.