Privacy Policy and Security Statement

Promise Technology is committed to protecting your privacy.

You are encouraged to know all your rights about using the services of this website provided by Promise Technology. (hereinafter ‘the Company’ or ‘PROMISE’). PROMISE hereby makes the following statement in accordance with General Data Protection Regulation, which includes the guidelines we use for protecting the information you provide us during a visit to our website.

Purposes and Method for collecting personal information

PROMISE collects personal information for the purposes: marketing activity or providing better service when you visit or register our website for the product or service.

Time, regions, targets and methods of using the personal information collected

The period of use of the personal data mentioned above is based on the duration of collection of the specified purpose, or the period of preservation necessary for the execution of the purpose. Your personal information will be used by PROMISE’s business offices worldwide for providing relevant services.

PROMISE shall make every effort to ensure that its employees, subsidiaries, and contracted service providers observe and adhere to the terms of this Privacy Policy. Without your consent, we will not disclose your personal information to unrelated third parties, nor use it for purposes other than those stated, with the following exceptions: Your personal information may be disclosed, or used, in cooperation with legal investigations initiated by judicial authorities or authorities concerned as per duties and responsibilities.

Use of Third-Party Service Providers

To deliver our services, PROMISE may use trusted third-party service providers to process and store personal data on our behalf. These providers act strictly under PROMISE’s instructions and are bound by contractual agreements to ensure compliance with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Currently, PROMISE uses the following providers:

• Newsleopard (Taiwan) – for global email communications
• SmarterASP (United States) – for web hosting and related infrastructure services

International Data Transfers

As PROMISE operates globally, your personal information may be transferred and processed outside of your country of residence. In such cases, PROMISE ensures that adequate safeguards are in place, including standard contractual clauses or equivalent legal mechanisms, to protect your personal data in compliance with GDPR.

Your Rights under GDPR

Anyone who voluntarily provides the Company with his/her personal information is entitled to the following rights according to the General Data Protection Regulation:

• Make an enquiry or request reviewing the information
• Request a copy of the information
• Request supplementation or corrections
• Request stopping of data collection, handling or utilization
• Request restriction of processing
• Request restriction of automated decision-making, including profiling
• Request of data portability
• Request deletion (this may lead to our inability to process or answer your case or other service requests)

You can exercise any of the aforementioned rights through the Company’s website or business offices worldwide; your request will be handled as soon as your identity is verified. If you provide incorrect or incomplete personal information, such as a nickname, which prevents us from verifying your real identity, we might be unable to uphold your privacy rights.

In the event that you believe the Personal Data we keep is factually inaccurate, incomplete or irrelevant to the purpose of the processing, or is being processed in any other way which infringes a legal provision. Such a request has to contain the requested modifications and should be submitted to PROMISE using the contact below. PROMISE will inform you within seventy-two (72) hours of receiving the request as to whether, and if so, to what extent, it is complying therewith. A refusal to do so will be accompanied by the reasons.

Collection of information through 'Cookies'

A 'cookie' is a small piece of data sent by a web server to be stored on a web browser. The data collected from cookies is to differentiate the preference of the individual user. Most of the websites may use cookies to provide services to their customers. However, a cookie will only identify the use of the computer other than the user. Therefore, you can configure your browser to not accept cookies if you choose, however, if you disable your cookies, you will not have access to certain personalized features or participate in all of the activities on the website.

PROMISE will not disclose the data obtained from your Cookies in order to safeguard your privacy. PROMISE may use cookies to collect information through your web browser to provide you all kinds of services and invite you to participate in all of the activities on the website. To identify your web preferences for us to help provide you with better services.

Collection of IP Address

An Internet Protocol address (IP address) is a numerical label assigned to each device participating in internet that uses the Internet Protocol for communication. When you access our website and mobile services, we collect your IP address. We store this information to help us manage security, analyze how our website and mobile services interact with you and do the product marketing and advertisement. We also use IP address to block the visitor, who is unable to comply with the terms of service, from accessing to our website and mobile services.

Collection of E-mail Address

PROMISE will follow the guidelines for “Collection of Personal Information” in using the e-mail addresses obtained to deliver information relevant to our customers.

Self-Protection

Please safeguard your personal information, additional services and all kinds of online services. Do not supply your personal information to others. To prevent others from collecting and abusing your personal information, DO remember to log out of the site when you complete a transaction, and close the window before you leave the site if you share a computer with others.

Modification of the Privacy & Security Statement

PROMISE reserves the right to change these guidelines and disclaimers at any time, and the content presented on this page is considered to be the latest version. Should a significant modification occur that affects how we process your personal data (for example, a change in service providers), we will notify you via email or through a prominent notice on our website, in addition to updating this Privacy Policy. The company also regularly reviews privacy protection/security statements to comply with relevant laws and regulations.