Download Center
PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legancy products, please click the following:

  Legacy Products Download  
Recent Download
Product Name Version Release Date Times
VTrak A-class Datasheet (English)
v2.2 2014/10/14 57
FileCruiser Windows Agent v1.01.0000.29 (SR1)
v1.01.0000.29 (SR1) 2014/10/13 530
FileCruiser Administrator Portal Guide
v1.0 2014/10/02 193
SANLink2 Datasheet v1.2 (English)
v1.2 2014/10/01 270
Pegasus2 Datasheet v1.2 (English)
v1.2 2014/10/01 463
Pegasus2 Datasheet v1.2 (US)
v1.2 2014/10/01 244
FileCruiser Team Management
v0.2 2014/09/25 339
FileCruiser Backup and Restore
v0.1 2014/09/25 323
Vess A2000 SR1.1 Release Note
V3.0 2014/09/18 234
Vess A2000 Series Product Manual
v1.1 2014/09/18 4782