Support
PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legancy products, please click the following:

  Legacy Products Download  
Recent Download
Product Name Version Release Date Times
NSX700 SR1 firmware 03.01.0000.16
v03.01.0000.16 2014/09/16 7
Vess A2000 Series SR1.1 Compatibility List v1.0
v1.0 2014/09/15 7
FileCruiser Team Management
v0.1 2014/09/08 77
FileCruiser Backup and Restore
v0.2 2014/09/08 68
VTrak E-Class Compatibility List 2.8.3
v2.8.3 2014/09/05 148
SANLink2 8GFC SR1.0 Release Notes
v1.0 2014/09/05 118
SANLink2 8GFC Mac OS X Utility SR1.0
v1.00.0000.13 2014/09/05 161
SANLink2 8GFC Mac OS X 10.9 driver SR1.0
v1.0.46 2014/09/05 198
SANLink2 8GFC Mac OS X 10.8 driver SR1.0
v1.0.46 2014/09/05 103
FileCruiser VR2600 Quick Config Guide
v1.0 2014/09/03 131