PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legancy products, please click the following:

  Legacy Products Download  
Recent Download
Product Name Version Release Date Times
VTrak Mac Client Package 1.3.0 – 40337
v1.3.0 – 40337 2014/10/23 28
VTrak Windows Client Package 1.3.0 – 40692
v1.3.0 – 40692 2014/10/23 14
VTrak Linux Client Package 1.3.0 – 40361
v1.3.0 – 40361 2014/10/23 13
VTrak A-Class Series Firmware Release SR2
v1.10.0000.00 2014/10/23 27
VessRAID 1000f/1000s/1000i Series SR5.3 Firmware Image v3.6.0000.10 and Release Notes
v3.06.0000.10 2014/10/22 27
Vess Firmware OPAS image v3.6.10
v3.06.0000.10 2014/10/22 12
Vess R2000 Series SR2.2.1 Release Note_v10.0
v10 2014/10/22 273
Vess R2000 Series SR2.2.1 Firmware and Release Notes
v1.03.0000.10 2014/10/22 11
Vess Firmware OPAS image SR2.2.1
v1.03.0000.10 2014/10/22 5
Vess R2000/J2000 Series SR2.2 Compatibility List v2.0
SR2.2 2014/10/22 52