Support
PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legancy products, please click the following:

  Legacy Products Download  
Recent Download
Product Name Version Release Date Times
FileCruiser Mac Agent v1.01.0000.22 (SR1)
v1.01.0000.22 (SR1) 2014/08/27 275
FileCruiser Windows Agent v1.01.0000.23 (SR1)
v1.01.0000.23 (SR1) 2014/08/27 268
FileCruiser User Portal Guide
v1.0 2014/08/21 164
FileCruiser Desktop Agent Guide
v1.0 2014/08/21 177
FileCruiser Mobile App Guide
v1.0 2014/08/21 146
Pegasus J4 SR1 Release Note
v1.0 2014/08/12 134
Statement of Product Limited Warranty for Australia Consumers
N/A 2014/08/12 333
Vess R2000-J2000 Series Product Manual
v2.2 2014/08/05 513
Vess R2000-J2000 Series Quick Start Guide
v2.2 2014/08/05 397
Vess R2000/J2000 Series SR2.2 Compatibility List v1.0
SR2.2 2014/08/05 8685