Download Center
PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legacy products, please click the following:

  Legacy Product Downloads  
Recent Download
Product Name Version Release Date Times
FileCruiser Mac Agent v1.01.0000.21 (SR1)
v1.01.0000.21 (SR1) 2014/08/18 58
FileCruiser Windows Agent v1.01.0000.19 (SR1)
v1.01.0000.19 (SR1) 2014/08/07 50
Vess R2000-J2000 Series Product Manual
v2.2 2014/08/05 284
Vess R2000-J2000 Series Quick Start Guide
v2.2 2014/08/05 240
Vess R2000/J2000 Series SR2.2 Compatibility List v1.0
SR2.2 2014/08/05 296
Vess R2000 Series Datasheet (English)
v2.0 2014/08/05 505
Vess R2000 Series Family Brochure (English)
v1.4 2014/08/05 249
Vess J2000 Series SR2.2 Firmware and Release Notes
v20.02.0000.14 2014/08/05 202
Vess R2000 Series SR2.2 Firmware and Release Notes
v1.03.0000.07 2014/08/05 289
Vess Firmware OPAS image SR2.2
v1.03.0000.07 2014/08/05 2000