Support
PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legacy products, please click the following:

  Legacy Product Downloads  
Recent Download
Product Name Version Release Date Times
Pegasus J2 Installation Guide for Windows
v1.0 2013/05/07 47
Pegasus J2 Driver for Windows
v1.0.0.5 2013/05/07 77
Pegasus J2 User Manual
v1.0 2013/05/07 61
Pegasus J2 WebPAM LITE including Driver
v1.00.0000.16 2013/05/07 59
Pegasus J2 WebPAM LITE
v1.00.0000.16 2013/05/07 64
Vess J2000 Series SR1.1 Firmware and Release Notes
v20.01.0000.29 2013/05/03 122
Vess R2000 Series SR1.1 Firmware and Release Notes
v1.01.0000.29 2013/05/03 3680
Vess Firmware OPAS image v1.29
v1.01.0000.29 2013/05/03 132
Vess A2000 Series Product Manual
v1.0 2013/05/03 128
Vess A2600 Quick Start Guide
v1.0 2013/05/03 7212