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Support

Promise End of Service Life (EOSL) Information

Promise EOSL Information, indicates that all support, including both standard and extended, will no longer be offered by Promise. Promise EOSL, means that the specific products have reached the end of its useful lifespan and Promise is no longer to provide support including hardware, software, bug fix and security patches. Promise will recommend doing the product refresh to the latest generation of Promise products.
 

Product

Model

Pegasus

Pegasus 1 R4/R6/R8

Pegasus

Pegasus2 R4/R6/R8
 (applied to Americas, Europe and MEA, except APAC)

Pegasus

J2/J4

FastTrak

All Models

FileCruiser

All Models

SanLink

SanLink 1 Series

SmartStor

NS-Series/DAS/Zero

SuperSwap

All Models

SuperTrak

All Models

Ultra Trak

All Models

Vess RAID/JBOD

1000-Series

VTrak

Ex10/Jx10 Series

VTrak

M-Series

VSKY

All Models

*If the product is still under validated extended warranty, Promise will provide hardware repair or replacement service.

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