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Atlas Series Warranty Policy

Thank you for choosing Promise Technology. The following information is a summary of the product warranty and support options available to you. The full, actual warranty, including limitations, is stated in the "Warranty" Section of the Atlas Product Manual. Please review that Section for a complete understanding of the available warranty. This information is only applicable to all purchasers of the Promise Atlas3 series product purchased through Promise Technology sales channels.

Limited Warranty

PROMISE Technology, Inc. (“PROMISE”) warrants that this product, from the time of the delivery of the product to the original end user:

  • all components for a period of three (3) years;
  • will conform to PROMISE’s specifications;
  • will be free from defects in material and workmanship under normal use and service

This warranty:

  • applies only to products which are new and in cartons on the date of purchase;
  • is not transferable;
  • is valid only when accompanied by a copy of the original purchase invoice.

Please read the Warranty section of the Atlas Product Manual for further details and limitations.

Technical Support

Promise offers local Phone Support for Atlas series during normal business hours:
For telephone support and business hours click here (
Web support and Live Chat is offered 24/7

Live Chat:

Please be sure to register your product at PROMISE eSupport ( )
The information below is required for troubleshooting. Please register this information or have it readily available at the time of your support call

  • TLA number—Located on the outside of the box or on label toward rear of Atlas chassis
  • Serial number—Located on label toward rear of Atlas chassis
  • Config Logs. Please refer for instruction on acquiring Config Logs.


RMAs issued before 12:00 noon PST M-F can be shipped out on same day. RMAs issued after 12:00 noon PST MF ship out the next business day.

RMA Methods

1. Cross Ship (NOT applicable in APAC and EMEAR)

For this method, Credit card information is required for security purposes. The replacement item is first sent to you (customer). Thirty (30) days, from the day of shipment, are allotted for returning the defective unit. If the defective part is not returned within the allotted 30days, your credit card will be charged the MSRP of the replacement part(s) shipped.

2. Return and Replace

Credit card information is not needed for this method. Once your request for an RMA is approved, an RMA number will be emailed to you along with specific shipping instructions. Product(s) must be returned in its original packaging (inner and outer box). If you do not have the original packaging contents please contact Promise Technical Support. All RMA are shipped standard ground to your location

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