PROMISE Technology is committed to providing high quality service and support to its customers. Our technical support is limited to PROMISE branded retail products. Different OEM manufacturers may have made unique modifications to the PROMISE hardware or software and they are responsible for supporting their products.

PROMISE does not offer support on any of the following:

  • Controllers sold under another vendors' name
  • Systems such as those from Dell, Gateway, Micron, NEC, Fujitsu or others that may include a PROMISE controller
  • Motherboards which have an embedded PROMISE controller

If you have purchased any of the products listed above, please contact the vendor from whom you purchased the product for technical support.

If you want to download materials of legancy products, please click the following:

  Legacy Products Download  
Recent Download
Product Name Version Release Date Times
Vess R2000/J2000 Series SR2.2 Compatibility List v2.0
SR2.2 2014/10/22 23
VTrak A-class Datasheet (English)
v2.2 2014/10/14 108
FileCruiser Windows Agent v1.01.0000.29 (SR1)
v1.01.0000.29 (SR1) 2014/10/13 552
FileCruiser Administrator Portal Guide
v1.0 2014/10/02 219
SANLink2 Datasheet v1.2 (English)
v1.2 2014/10/01 299
Pegasus2 Datasheet v1.2 (English)
v1.2 2014/10/01 530
Pegasus2 Datasheet v1.2 (US)
v1.2 2014/10/01 273
FileCruiser Team Management
v0.2 2014/09/25 354
FileCruiser Backup and Restore
v0.1 2014/09/25 342
Vess A2000 SR1.1 Release Note
V3.0 2014/09/18 462