To Our Valued Customers:

Promise Technology is celebrating 20 years as a leader in the field of data storage technology. For two decades we have worked to provide innovative products and excellent customer support for data storage and retention solutions.

The integrity and reputation of our company are what have made Promise Technology a trusted vendor to the biggest names in the fields of technology and computing. Our clients, many of whom handle multiple Petabytes of information in single installations, have never experienced any loss of data.

You may be aware of a customer dispute regarding an unfortunate and preventable loss of a limited amount of data that occurred two years ago. Due to existing Nondisclosure Agreements that we have with the other party, we cannot discuss the details of this case.

However, we assure you that Promise Technology stands by its products. They work as they are intended to and are proven to deliver. We are committed to providing reliable data storage solutions for each and every one of our clients.

Building quality computer networks with the right software and hardware does not happen by accident. It takes dedication, attention to detail and a commitment to industry best practices. We are writing to remind our customers who are utilizing large-scale installations that the best use of Promise Technology products require:

• Acquisition of the appropriate product for your system needs and those of your customers.
• Completion of the appropriate compatibility and qualification process of Promise Technology products with your existing systems.
• Informed handling of Information Technology hardware and related software.
• Use of properly trained professionals to deploy and maintain large-scale installations and respond appropriately to critical systems-related events.