Data is one of your most critical assets. At Promise Technology, we believe that no product is complete unless it comes with the highest level of after sales support. With applications ranging from digital video to banking, customers that purchase external storage products like the VTrak, expect a high quality product with a level of support to match. This is why Promise stands behind its VTrak products and their customers with industry leading support programs:

• 24 x 7 email and phone support with highly experienced technical support technicians (Americas and EMEA only)
• 24 x 7 access to our support site – drivers, firmware, compatibility
• Three years complete system limited warranty
• Advanced replacements program
• Unlike many other storage product providers, Promise will not wait until we receive defective products or components for replacements. Promise will ship the replacement parts in advance of receiving the defective parts.
• Free software upgrades - Promise Technology does not require software license keys, so software updates are all-inclusive and simple to manage.

These programs help keep IT infrastructure up and running with minimum downtime. Promise fully understands the gravity of the critical customer applications using the VTrak product line and we are committed to providing the highest level of support.

All RAID storage product vendors claim that their systems have the highest level of quality. We backup our claim by providing FREE 24 hours a day, 7 days a week.