Promise pre-and post-sales
support resources are available 24x7 to answer your questions.

Apple Pre-Sales Support

For Pre-sales questions, feel free to contact Promise at 1-800-888-0245, option 2.
or email your questions to: apple@promise.com

If you have questions before you buy your VTrak E-Class RAID subsystem from Apple, you can also utilize web-based support from Promise, by following the procedure listed below.

Web Support  https://support.promise.com
•  If you are a new user please register as a “New User” and then login.
•  If you are a repeat user please log-in using your user name and the password
•  Select “click here” once you are in the “Support Center” page and the general support form page will appear.
•  Select “Pre sales questions”
•  Type in your question and then submit
•  Promise Sales Support team will soon contact you via email and/or phone

Apple Post-Sales Technical Support

If you have post-sales technical support questions you can also reach Promise at 1-800-888-0245 and then select option 8 to be directed to our Tech Support Team, or you can submit your question over the web by following the procedure listed below for Promise’s web-based support, available at https://support.promise.com.

Web Support  https://support.promise.com
•  If you are a new user please register as a “New User” and then login.
•  If you are a repeat user please log-in using your user name and the password
•  Select “click here” once you are in the “Support Center” page and the general support form page will appear.
•  Register your product using the link in the top banner and follow the instructions and complete registration

Click on link “Open Web Support” in top banner and proceed to the link “Web Support Online Form” and follow further instructions. A Promise Technical Support representative will soon contact you email and / or phone